More Than eCommerce Website Maintenance & Support
- No Hidden Costs – Transparent pricing with no surprise fees
- Dedicated Account Manager – One expert contact who knows your store
- Transparent Reporting – Always know what’s being done and what’s next
- Growth-Focused Maintenance – Keep your site fast, secure, and marketing-ready
List of our sattisfied customers goes on and on. Are you the next one? Join them >
Why eCommerce Maintenance Matters
Downtime hurts your bottom line
Every minute your site is offline, you risk losing customers and sales. We keep your store fast, secure, and running smoothly—no costly disruptions or tech headaches.
Managing a store takes too much of your time
Running a WordPress store demands constant upkeep and technical know-how. We handle it all, so you can focus on growing your business—not maintaining it.
Slow load times kill conversions
Our maintenance includes expert performance optimization to boost your PageSpeed scores, reduce bounce rates, and drive more sales.
Why eCommerce Maintenance Matters
Downtime hurts your bottom line
Every minute your site is offline, you risk losing customers and sales. We keep your store fast, secure, and running smoothly—no costly disruptions or tech headaches.
Managing a store takes too much of your time
Running a WordPress store demands constant upkeep and technical know-how. We handle it all, so you can focus on growing your business—not maintaining it.
Slow load times kill conversions
Our maintenance includes expert performance optimization to boost your PageSpeed scores, reduce bounce rates, and drive more sales.
What’s Included in Our Maintenance Plans
We offer comprehensive support tailored for your eCommerce platform – WooCommerce, Shopify, and custom headless solutions like Medusa, Strapi, or Next.js.
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Fully Managed Store Maintenance
We handle daily upkeep so you can focus on growing your business, not maintaining it.
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Dedicated Account Manager
One expert point of contact who knows your store inside and out.
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Conversion-Driven Layout Tweaks
We optimize product and landing pages to drive more purchases.
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Task Transparency & Reporting
Know what’s done and what’s next – with real-time updates and monthly insights.
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Routine Cloud Backups
Daily backups stored securely with fast one-click restore.
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Speed & Page Load Optimization
We improve load times with image compression, server tuning, and Web Vitals fixes.
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Security Monitoring + Emergency Support
Real-time threat detection, firewall protection, and rapid issue resolution from real experts.
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Uptime Monitoring
We catch downtime before your customers do – 24/7 performance checks included.
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Complete System Integrations
We configure payment gateways, real-time shipping, taxes, CRMs, ERPs, and logistics tools – all synced to your store.
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Content & Team Support
Ongoing product and page updates, plus support for teams with multi-role environments.
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On-Demand Dev Hours & Advanced Fixes
Tap into our experts for custom features, urgent fixes, or specialized development work.
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Advanced Troubleshooting
In-depth investigation and resolution of complex technical issues – from performance bugs to unexpected site behavior.
How Our Process Works
Our simple 3-step workflow to keep your store fast, secure, and stress-free.
Fast-Track Onboarding
Within 48h, you’ll have your own custom project space, direct lines of communication, and a dedicated Account Manager who knows your business inside and out.
- You’ll receive access to our CRM, giving you full visibility into your project at any time
- We’ll guide you through how to submit requests and flag priorities with ease
- Communication is tailored to you – whether it’s Slack, email, or video calls, we align with your workflow
Task Requrements & Definition
Our Account Manager helps turn every request into a clear, well-scoped task – no technical language needed. We break it down, align on priorities, and only move forward once you’re confident in the plan.
- Gather and confirm all necessary task details and priorities
- Recommend the most effective technical approach, if needed
- Review and approve the final scope before any work starts
Delivery, Testing & Deployment
Once the scope is approved, we move straight into development – no surprises, just smooth execution. Every task is built by our in-house team, tested thoroughly, and deployed only when you’re fully satisfied.
- Clean, maintainable code delivered by our in-house developers
- Full functional testing across browsers and devices
- Final deployment only after your review and sign-off
Technologies stack
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WooCommerce
We ensure your WooCommerce store runs smoothly with secure updates, plugin compatibility checks, and performance optimization.
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Shopify
From theme tweaks to app integrations, we keep your Shopify store fast, functional, and conversion-ready.
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Medusa
We maintain and extend your Medusa JS infrastructure to support scalable, headless commerce operations.
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Next.js
We optimize and support your Next.js storefronts for lightning-fast performance and seamless user experiences.
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React
Our team keeps your React-based e-commerce frontend stable, responsive, and ready for new feature rollouts.
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PHP
We maintain and secure your PHP-based systems to ensure backend reliability and safe data handling.
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LARAVEL
We support and optimize Laravel-powered e-commerce platforms for security, performance, and growth.
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Node.JS
We maintain and monitor your Node.js backend services to ensure fast, stable, and scalable commerce workflows.
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Vue.JS
Our team keeps your Vue.js storefronts responsive and up-to-date, enhancing both speed and usability.
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Nuxt.JS
We maintain Nuxt.js apps to deliver fast, SEO-optimized e-commerce experiences across devices.
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Strapi
We support and secure your Strapi CMS to streamline content management and API-driven commerce.
Flexible Support for Every Stage of Your eCommerce Business
Whether you’re looking for ongoing care or a one-time fix, our maintenance services are built to keep your store running securely, smoothly, and profitably. Choose the support that fits your business needs.
Core Plan
Best for businesses looking to:
- Small eCommerce stores with low monthly change volume
- Business owners who need peace of mind and basic technical upkeep
What is included:
- CMS, Plugins and Theme Updates
- Security Monitoring & Improvements
- Minor Content/Product Updates
- Small Bug Fixes / Plugin Adjustments
Scale Plan
Best for businesses looking to:
- Marketing-led teams running active SEO/PPC campaigns
- Stores needing frequent layout, content, and speed improvements
What is included:
- Page Speed & UX Improvements
- PPC/SEO Task Execution
- Marketing Team Coordination
- Task prioritization
- Custom UI/UX Design Work
- Bi-Weekly Call
Elite Plan
Best for businesses looking to:
- High-growth brands requiring a full-stack dev team on standby
- Teams managing complex systems, automations, or custom integrations
What is included:
- Emergency dev response
- Quarterly Strategy Call
- API Integrations / Advanced Features
- Unlimited Task Submission
- Weekly Sync with your ops or marketing team
- Exclusive discounted rate available for additional hours
QuickFix
Best for businesses looking to:
- Quick bug fixes, styling issues, or plugin conflicts
- Single-page edits or content tweaks
What is included:
- Up to 1 hour of development or support
- Frontend or backend fix
- Delivered within 2 business days
Boost Bundle
Best for businesses looking to:
- Minor feature development or layout enhancements
- UX or performance improvements across key page
What is included:
- 5 hours of flexible dev/design time
- Task breakdown & progress tracking
- Delivered within 5–7 business days
Dev On-Demand
Best for businesses looking to:
- Launch-critical updates or bigger initiatives
- Integrations, custom features, or advanced styling work
What is included:
- 20 hours of senior dev/design support
- Prioritized task queue
- UpStrategy call + dedicated coordinator
- Delivery time tailored to scope (typically within 2–3 weeks)
- Exclusive discounted rate available for additional hours
Your project will be in good company
We are committed to providing impeccable digital experiences.
Clarifying the Essentials: What Clients Ask Before They Start
Feel free to contact us if your question and answer is not among these.
What exactly is included in an eCommerce maintenance plan?
Our plans cover everything you need to keep your store running smoothly — from plugin and CMS updates, bug fixes, and performance optimization to UX improvements, speed enhancements, and custom development tasks (based on your plan tier). We handle the technical side so you can focus on growth, knowing your site is in safe hands — with no hidden costs or surprises.
How do I submit tasks and track progress?
Every client receives access to a shared project space (ClickUp or Trello), where you can submit tasks, monitor progress, and track hours used in real time. You’ll also have a dedicated account manager who can help you create, prioritize, and organize your requests to keep everything running smoothly.
What happens if I don’t use all my hours for the month?
If you’re on the Scale or Elite plan, any unused hours will roll over to the next month. This gives you more flexibility and ensures you don’t lose value during slower periods.
What happens if I go over my monthly hours?
We’ll notify you before you exceed your limit. Extra hours can be added at a preferred hourly rate, or you can upgrade your plan.
How fast do you respond to urgent issues?
Most tasks are acknowledged within 24 hours on business days. Urgent issues from Elite Plan clients are prioritized with emergency response support.
Can I use hours for anything beyond bug fixes?
Absolutely. You can use hours for landing page builds, pages’ redesign, product syncs, integrations, CRO changes, tracking setup, speed fixes, and more.
If you’re unsure — just ask, and we’ll guide you.Do I get a dedicated point of contact?
Yes. Every client has a dedicated Account Manager who knows your business, your store, and your marketing goals.
What platforms do you support?
We support WooCommerce, Shopify, Headless Commerce (e.g. Medusa, Next.js, Strapi), Laravel, Node.js, PHP-based systems, and Vue/Nuxt applications. We also maintain fully custom-built eCommerce solutions tailored to unique business requirements and tech stacks.
Is design work included in my plan?
Yes! Our Scale and Elite plans include UI/UX design support for pages, banners, and layout changes based on your business goals.
Do I need to sign a long-term contract?
No long-term contract is required, but our monthly plans come with a 3-month minimum commitment to ensure we can deliver consistent value and results. After that, you’re free to continue month-to-month, upgrade, or cancel with 30 days’ notice.
Still have questions? Feel free to contact us.
Let’s Keep Your Store in Peak Condition
Contact us today for a FREE maintenance consultation and find out how we can keep your online store secure, fast, and fully optimized.
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